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Customer Service

1. Contact Us

For questions about your online store inquiries, please call 855-655-8974 or emails us at custserv@karenkane.com. For additional information please visit our Contact Us page.

2. Order Status

To view the status of your order, please visit our Account Login Once you have logged into your account, select ‘Track Order’ to view the status.

3. Shipping

Orders are shipped Monday to Friday. Orders placed before 11:00 am PST will generally be shipped out on the same day*. Orders placed after 11:00 am PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). Orders may take 72 hours to process and ship. You will be notified via email once your order has been shipped. We do not offer weekend shipping. Shipping times can vary based on method chosen and delivery location. Int’l orders must clear import/export regulations which could add to the shipping time of an order. We currently do not ship to any APO/FPO addresses. For additional information please visit our Shipping & Returns page.

4. Returns

Karen Kane will accept returns for clothing and accessories purchased on the KarenKane.com store within 60 days from receipt for a refund, and home products will be accepted within 30 days from receipt. No store credit will be issued. All refunds will be issued to the original payment method used. Returns received after the return acceptance window will not be accepted. Please note that shipping charges are non-refundable. All customers will be subject to a $10 return label fee if used. For additional information please visit our Shipping & Returns Items marked as ‘Final Sale’ are not eligible for return. Candles, ceramic plates and napkins are final sale.

5. Store Credit

No store credit will be issued. All refunds will be issues to the original payment method used.

6. How Will My Return Be Processed?

Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed. Rejected returns will be sent back to the shipping address on your original order. For additional information please visit our Shipping & Returns page.

7. Exchanges

We currently do not offer exchanges. To make an exchange you will need to follow the return process and place a new order for the item you would like to exchange for.

8. Delivery Refusals

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Karen Kane and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.

9. Order Cancellations

In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by clicking on the "Help" tab located to the right of each page or call 855-655-8974 as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or exchange. Out of stock/backorders: If you need to cancel and item/order that is out of stock or on backorder, please contact customer service by clicking on the "Help" tab located to the right of each page or call 855-655-8974. Once your item/order has been cancelled, you will be notified via email via a cancellation confirmation. If for any reason your order is unable to be cancelled and has been shipped, you will need to follow the Returns process to return the product for credit.

10. Pricing, Payment, and Refunds

All prices are displayed in US Dollars. International orders will be billed at the then current currency conversion rates. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal. Your credit card will not be billed until your order has been shipped. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase.

11. Pricing Adjustments

If KarenKane.com makes a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 7 days from the ship date. The color and size of the item(s) to be adjusted must still be in stock at the time of adjustment. Only items purchased at full price are valid for price adjustments. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee. Contact Customer Service at 855-655-8974 to request a price adjustment.

12. Updating Account Information

If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.

13. Fit Guide

To view our Fit Guides, please visit the Fit Guide page.

14. How to Subscribe to Receive A Catalog

Please fill out the form here to sign up to receive a catalog.

15. How to Unsubscribe from the Catalog Mailing List

Please fill out the form here to unsubscribe from the catalog mailing list.

16. How to Subscribe to Our Email Newsletter

Please fill out the form here to subscribe to our email newsletter.

17. Karen Kane Career Opportunities

To view our current career opportunities please visit our Career page.

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