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FAQ

What is the Karen Kane Insider Club?

A reward program for customers to earn points with every purchase. Gain early access to new arrivals, online exclusives, birthday incentives, and redeem your reward points towards a purchase!

What is the Karen Kane Refer a Friend program?

An opportunity to earn reward points by giving your friends $10 off their first order of $150+. Once they make a purchase, you will receive $10 off your next order. It’s our way of saying thanks for helping us grow our community.

What is the reward point structure?

• SILVER 1,000 points = $10
• GOLD 1,500 points = $15
• PLATINUM 3,000 points = $20

Can you use points outside of the incremental levels?

Unfortunately not. You must reach the tiers - Silver, Gold, or Platinum - to redeem your points.

How long do your rewards last?

All reward points will expire after 12 months.

What happens when I make a return or cancel an order when I used my points?

The points acquired in the purchase will be reverted back to the previous amount you had in your account.

Can I use my points in stores?

No. You can only gain and redeem your reward points on KarenKane.com.

Can I use my points and a promo code in one order?

Yes! You can use a promo code on top of redeeming your reward points.
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