All returns and exchanges must be processed through our returns center . If you send back a package without using our returns center, we cannot process your return. Shipping fees are non-refundable for all returns & exchanges.
EXCHANGES
Karen Kane offers free exchanges within 30 days of delivery on new, unworn products that are still in their original packaging. Exchanges can only be made on the same product for a different size or color. To start an exchange, visit our returns center
. Exchanges are initiated when the original items being returned are in transit with the carrier. If the size/color you want is no longer in stock, you may return for a refund. Items marked ‘Final Sale’ are not eligible for exchange. An Item can only be exchanged a single time. If the Item doesn’t work out, you can return It for a refund to your original form of payment. A $10 return handling fee will be applied. We do not offer expedited shipping on exchanges.
RETURNS
Karen Kane accepts returns for merchandise purchased from karenkane.com within 30 days of receipt. If you select a refund to your original form of payment, you will receive a refund of the original selling price. Returns received after 30 days will not be accepted. Please note customers will be subject to a $10 return fee if the prepaid label is used. If you choose to receive a store credit or exchange your items instead of a refund to your original form of payment, the $10 fee will be waived. You may also send merchandise back using any other traceable method at your own expense. Returned items must be in their original condition, with tags attached, unworn, unwashed, and unaltered. Items marked ‘Final Sale’ are not eligible for return.
Holiday Return Extension:
For the holiday season, we're happy to offer our customers an extended return window. Orders placed between November 1, 2025 and December 26, 2025 will be eligible for return through January 25, 2026 or within 30 days, whichever is longer. Items purchased after this period will qualify for our standard 30-day policy. Please note: All existing policies, exceptions, and exclusions apply for the holiday extension.
