Request RMA

Order Information

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Return Policy

Karen Kane will accept returns** for items purchased on the store within 30 days from receipt for refund, exchange or store credit. Returns received after 30 days from receipt will not be accepted. Please note that shipping charges are non-refundable.

**No returns or exchanges are allowed on Final Sale items.

All returns MUST meet the following criteria:
• Unworn
• Unwashed
• All tags must be attached
• All accessories must be included (i.e., belts, etc.)
• No perfume or other scents 
• No human or animal hair
• No rips or tears
• No other signs of being worn
• All original packaging and hangars must be included
• No COD (Cash/Check on Delivery) packages will be accepted

Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order and a Certificate of Inspection will be included containing the reason for the rejection. You may also be charged a $13 rejection processing fee for all rejected returns.

Request your RMA above by entering your order # and email address. Follow the directions as indicated. Fill out the Return Reason and RMA# on your Packing Slip and include it with your return. Attach the pre-paid, pre-addressed UPS Return Label to the outside of the box, and drop it off at your closest UPS location. No additional postage required. A $10.00 fee will be automatically deducted for the return shipping cost when you use our Return Label. This service is only available in the United States. You may also send the merchandise back using any other traceable method at your expense. We are not responsible for any returned packages that are lost in transit. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.

You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will be processed within 7-10 days.

A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

International returns. The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account. We cannot process exchanges for International orders.

Returns, refunds, store credits and exchanges may be made at the discretion of Karen Kane, Inc.