I NEED HELP, WHO DO I CALL?
Want to place an order over the phone? On US orders, our Internet Customer Service reps can place an order for all products available online. Questions about back orders? Need information about crediting your account? Want to verify that your online order was processed? Call Internet Customer Service at 888-889-0923 Monday through Friday, 9am-5:00pm Pacific Time.
2275 East 37th Street
Los Angeles, CA 90058
WHO CAN I CONTACT IF I HAVE QUESTIONS REGARDING CHARGES TO MY ACCOUNT?
For US orders, if you have a question regarding credit card charges related to your online order please direct your email to firstname.lastname@example.org or call our Internet Customer Service department at 888-889-0923 . Most inquiries take less than 1 business day to be processed.
HOW IS MY PERSONAL INFORMATION BEING USED?
CAN I APPLY MORE THAN ONE COUPON TO MY ORDER?
No, you can only apply one coupon per order. Coupon codes are only valid at karenkane.com and not valid in retail stores.
WHAT IS KAREN KANE'S POLICY FOR RETURNING ITEMS BOUGHT ONLINE?
Our goal is complete customer satisfaction. If for any reason you are unhappy with your purchase, your unworn items may be returned/exchanged within 30 days of the date printed on the receipt. Returns will be refunded in the original method of payment. Returns/exchanges will not be accepted after 30 days. All merchandise must be returned in the original packaging accompanied with a packing slip. Without the packing slip, a refund will be made in the form of an even exchange or a merchandise credit for the current selling price. Merchandise purchased online must be returned to the website.
CAN I ORDER FROM Karen Kane IF I LIVE OUTSIDE THE UNITED STATES?
We now ship internationally through International Checkout to over 250 destinations, including APO / FPO and US Territories.
DOES Karen Kane SHIP TO PO BOXES?
We do not ship to PO Box addresses at this time. You must provide a physical shipping address.
WHAT METHODS OF PAYMENT ARE ACCEPTED?
You can use your Visa, Mastercard, American Express or Discover cards to shop online at www.karenkane.com. International orders may also use PayPal, SafetyPay, and International Credit Cards.
Please Note: Domestic orders must be paid for using a Domestically-issued (US) Credit Card. Int'l Credit Cards will not be honored for Domestic orders.
HOW IS SALES TAX ON MY ORDER CALCULATED?
Karen Kane charges sales tax for all online orders that are being shipped to locations in California only. Other states are not charged at this time.
HOW WILL I KNOW IF MY ORDER HAS GONE THROUGH?
You will receive an automatic online order confirmation via email if your online order was accepted.
If you did not receive an email confirmation, either your email address was incorrect or there was an error in processing your order. If you were not taken to a receipt page after submitting your online order, then most likely your online order did not process correctly. If you are unclear about your online order status please contact our Internet Customer Service representatives at 888-889-0923, or click here to check your order.
HOW LONG WILL IT TAKE TO RECEIVE MY ONLINE ORDER?
Customers living in the U.S. and U.S. territories should receive online orders within 7 to 10 business days. Express Delivery is also available. Please keep in mind it may take up to 4 business days before an item ships from the warehouse. This includes express shipping orders!
HOW WILL I KNOW IF AN ITEM I'VE ORDERED IS ON BACKORDER?
If an item you've ordered is temporarily out of stock, it will be indicated as such in your shopping cart. On occasion, inventory shifts occur and an item may show as in stock or in limited quantities when it is actually out of stock In those instances you will receive notification by email or by phone of backorder status. If you wish to cancel your backordered item, call 888-889-0923, or email email@example.com.
WILL MY ONLINE ORDER BE DELAYED IF ITEMS ARE ON BACKORDER?
We will ship all in-stock merchandise immediately and backordered items as soon as they become available. You will not be charged any additional shipping fees for backordered items once they are shipped.
HOW LONG WILL MY ONLINE ORDER STAY ON BACKORDER?
If you are not going to be receiving your merchandise within 20 days from the date of your online order, you will receive an email stating that you are still on backorder. At this time, you have the ability to either cancel your online order or to continue to wait. It is our policy to cancel any online order that has been on backorder for 30 days. If 30 days have passed and you have not received your merchandise and you still wish to have it sent, you have the option to extend your backorder status for another 30 days.
WHAT IS YOUR HOLIDAY SCHEDULE FOR CUSTOMER SERVICE?
Our Holiday Schedule for 2013 is listed below. Our Customer Service Dept. will be closed on these days.
New Year's (observed) - Jan 1
President’s Day - Feb 18
Memorial Day - May 27
Independence Day - July 4
Labor Day - Sept 2
Thanksgiving - Nov 28
Day After Thanksgiving - Nov 29
Christmas (observed) - Dec 25